Shipping policy

Jazzy Journals and Planners 

 Shipping Policy Thank you for shopping with Jazzy Journals and Planners! We appreciate your support of our small business and look forward to sending you journals, planners, and other stationery products you’ll love.

 1. Order Processing Time Orders are typically processed within 3–5 business days after payment is received. Personalized or custom-made journals and planners may require additional processing time.

Business days do not include weekends or holidays,

 2. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method, package size, weight, and delivery destination. Any available shipping options and fees will be displayed before you complete your purchase.

3. Estimated Delivery Times

Once your order has shipped, estimated delivery times are:

Standard shipping: 3–7 business days within the United States.

Custom or personalized orders:

May require additional processing time before shipping.

Delivery times are estimates and are not guaranteed. Delays may occur due to the shipping carrier, weather, holidays, or other circumstances beyond our control. 

 4. Tracking Your Order When tracking is available, you will receive a shipping confirmation with tracking information once your order has shipped.

Please use your tracking number to follow your package's progress.

5. Incorrect Shipping Addresses

 Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may be unable to change the delivery address.

 6. Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us so we can help you determine the next steps.

Please keep your packaging and take photos of any damage to help with the resolution process.